Returns & Refunds

We want you ordering the right hardware and banners with confidence. Returns are reviewed case by case, please contact us before sending anything back so we can confirm eligibility and provide instructions.

Stock Items

Unused, uninstalled stock items in original condition may be eligible for return within 30 days of delivery. Contact us first to confirm eligibility and receive return instructions.

A 15% restocking fee applies to approved returns of eligible stock items.

Non-Returnable / Non-Refundable Items

The following items are non-returnable and non-refundable:

• Custom printed pole banners

• Custom-sized products

• Special-order products

• Custom program orders

Once artwork proofs have been approved and production has commenced, these products cannot be cancelled, returned, or refunded.

Installed or used items are also non-returnable unless there is a confirmed issue with the order.

Return Shipping

Pole Banner Systems will cover approved return shipping costs for eligible stock items.

Damaged, Defective, or Incorrect Items

Any damaged, defective, or incorrect item must be reported within 7 days of delivery.

Please include photographs and a description of the issue. Once confirmed, we will repair, replace, or otherwise resolve the issue at our discretion.

Refund Timing

Approved refunds are issued to the original payment method within 5–10 business days after returned goods have been received and inspected.

Manufacturer Warranties

Some products carry manufacturer warranties. Pole Banner Systems will assist customers with manufacturer warranty claims where applicable; however, manufacturer warranties remain subject to the manufacturer's terms and conditions.

Questions

For questions regarding returns, refunds, damaged products, or warranty claims, please contact:

Pole Banner Systems
Email: hello@polebannersystems.ca